Privacy Policy

At Tirtha Wangi Bali, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website balitirthawangi.com .

1. Information We Collect

Personal identification information (name, email address, phone number, etc.) when you fill out a form, register, or place an order.
Product preferences or order history when interacting with our website or support team.
Non-personal data such as browser type, device type, and IP address collected automatically via cookies.

2. How We Use Your Information

To process and deliver your orders efficiently.
To improve customer service and website experience.
To send periodic emails regarding your orders, products, or promotions.
To comply with legal obligations or prevent fraud.

3. Data Protection

We implement appropriate security measures to safeguard your information. All transactions are processed through secure systems and are not stored on our servers directly.

4. Cookies

Our website uses cookies to personalize your experience and gather data about site traffic and interaction. You can choose to disable cookies through your browser settings.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share data with trusted partners who assist us in operating our website and conducting our business, under strict confidentiality agreements.

6. Your Rights

You have the right to access, correct, or delete your personal data at any time. Please contact us at info@balitirthawangi.com for any requests or questions.

Return & Exchange Policy

We take great pride in offering carefully selected handcrafted artworks and always strive to provide the highest quality products to our customers.

Please note that all items we sell are handmade pieces of art. Because each piece is individually crafted, natural variations in color, texture, wood grain, and carving details are expected and make every piece unique. No two items will be exactly the same.

For customers visiting our store, we kindly ask that you inspect the item carefully before completing your purchase.

For online purchases, customers are encouraged to carefully review product photos and descriptions before placing an order. Due to the handmade nature of our products, the item you receive may have slight natural differences from the photos.

Before shipping, every item is carefully inspected, securely packed, and photographed to document its condition. These photos serve as proof that the product is in excellent condition prior to shipment.

Therefore, all sales are final, and we do not accept returns, refunds, or exchanges.

If any damage occurs during shipping, the responsibility lies with the shipping carrier, and any claims must be addressed directly with the courier service.

By completing a purchase, customers acknowledge and agree to this policy.

Thank you for your understanding and for supporting authentic handcrafted art.

Last updated: March 23, 2026