These terms explain the conditions for using the Tirtha Wangi website, purchasing products, submitting inquiries, and placing custom or international orders.
By accessing or using the Tirtha Wangi website, you agree to these Terms of Service and our Privacy Policy .
If you do not agree with these terms, please do not use the website or submit an order or inquiry through our online services.
Tirtha Wangi is a Bali-based manufacturer and supplier of handmade Balinese wood carvings, paintings, sculptures, furniture, and other traditional handicrafts.
Our products are handcrafted in Bali, Indonesia, and are available for individual customers, collectors, interior projects, wholesale customers, and international buyers.
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, and other information displayed on the website are accurate.
Because many of our products are handmade, natural materials and traditional craftsmanship may result in slight variations in color, texture, grain, carving details, or appearance. These characteristics are part of the nature of handmade Balinese handicrafts and are not considered defects.
Product availability, specifications, and prices may change without prior notice.
Certain website features, including our inquiry service, require customers to create an account or log in to an existing account.
Customers are responsible for providing accurate information and for keeping their account credentials secure.
Google sign-in may also be available as an alternative authentication method. Information provided through Google sign-in is handled in accordance with our Privacy Policy .
Customers may purchase selected products directly through the website when online purchasing is available.
Customers may also submit an inquiry for products that require quotation, shipping calculation, custom work, or additional order arrangements.
Submitting an inquiry does not by itself constitute a final sales agreement. Product availability, pricing, shipping costs, production requirements, and other order details will be confirmed with the customer before production begins.
Certain products may allow specific custom requests. Depending on the product, customers may request a custom color or a custom name for Wooden Sign products.
Custom requests must be confirmed by Tirtha Wangi before production begins. A request is not considered accepted until it has been confirmed by our team.
Custom-made products are individually handcrafted and may have natural variations in appearance, texture, and finish.
Product prices displayed on the website are subject to change. For inquiry-based orders, the final price will be confirmed in the quotation provided to the customer.
Available payment methods may include:
For custom or production orders arranged through inquiry, a 50% deposit is required before production begins, unless otherwise agreed in writing.
For inquiry orders, the remaining balance is normally required after production has been completed and before the goods are released for shipment.
Production time depends on the type of product, quantity, customization, materials, and order requirements.
For production orders, Tirtha Wangi may provide progress updates and photographs during the production process.
Before shipment, products are carefully checked and prepared for packing to ensure that the order is complete and the products are in good condition before leaving Tirtha Wangi.
Estimated production or delivery times are provided as guidelines and may vary due to production requirements, shipping schedules, customs procedures, weather, or other circumstances beyond our reasonable control.
Tirtha Wangi ships products internationally. Depending on the destination, product size, weight, and order quantity, shipping may be arranged by air freight or sea freight.
Shipping estimates are not guaranteed delivery dates. International shipments may be delayed by customs, port operations, carrier schedules, weather, or other circumstances outside our control.
For smaller international shipments, Less Container Load (LCL) shipping may be available.
Depending on the shipping arrangement, goods may be transported from Bali to Surabaya and subsequently forwarded for international shipment, including through consolidation facilities.
LCL shipments may involve:
The exact shipping route, cost, transit time, and services included will be confirmed before the shipment is arranged.
International shipments may be subject to import duties, taxes, customs fees, inspection fees, or other charges imposed by the destination country.
Unless specifically stated otherwise in a quotation, such destination-country charges are the responsibility of the customer.
Customers are responsible for ensuring that imported products comply with the laws and regulations of their destination country.
For inquiry-based production orders, customers will be notified when production has been completed and the order is ready for final payment and shipment.
The remaining payment must normally be completed before the goods are released for shipment, unless another arrangement has been agreed in writing.
Products are packed carefully and prepared for shipment after completion and final checking.
Because our products are handmade and many orders are prepared specifically for individual customers, cancellation of custom-made or production orders may not be possible once production has started.
Customers should contact Tirtha Wangi as soon as possible if they need to request a cancellation or change to an order. Any request will be reviewed based on the current stage of production and the specific order arrangement.
Products are carefully inspected before packing and shipment to ensure that they are complete and in good condition when leaving Tirtha Wangi.
All sales are final, and we do not accept returns, refunds, or exchanges, except where Tirtha Wangi expressly agrees otherwise in writing.
If a customer believes there is a problem with an order after delivery, the customer should contact Tirtha Wangi promptly and provide relevant photographs or other information so that we can review the matter and, where appropriate, assist with the shipping carrier or other parties involved.
Unless otherwise stated, the website content, including photographs, product images, text, logos, designs, videos, and other materials published by Tirtha Wangi, is owned by or used with permission by Tirtha Wangi.
Website content may not be copied, reproduced, distributed, modified, or used commercially without prior written permission.
Customers must not use the website for unlawful activities, attempt to gain unauthorized access to website systems, interfere with website operation, or submit false, fraudulent, or misleading information.
We reserve the right to restrict access to website services where there is reasonable evidence of misuse, abuse, fraud, or unauthorized activity.
The website may use third-party services such as payment providers, authentication services, shipping providers, mapping services, analytics services, or other external platforms.
Use of those services may also be subject to the terms and privacy policies of the respective third-party providers.
We make reasonable efforts to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or free from technical errors.
Website information may occasionally contain technical, typographical, pricing, or availability errors. We reserve the right to correct such errors when identified.
Tirtha Wangi may update these Terms of Service from time to time to reflect changes to our services, website, business practices, or legal requirements.
The updated version will be published on this page. Customers are encouraged to review these terms periodically.
If you have questions about these Terms of Service, products, orders, inquiries, or international shipping, please contact us.
Tirtha Wangi
Phone: +62 361 758979
Email: info@balitirthawangi.com
Address: Bakung Sari Street No 49, Kuta – Bali, Indonesia
Hours: Mon–Sun, 09.30–20.00
